Frequently asked questions
If your question is not here, message us on +86 13711127975.
Frequently asked questions
Do you ship to Malaysia?
Yes. We dispatch across Malaysia with tracked courier, typically two to four working days.
How do I order?
Use +86 13711127975 on phone or WhatsApp, or the same number as our WeChat ID. We confirm the configuration and total before payment.
What is the minimum age?
21 years or older. We verify age at the point of sale and on delivery.
Are your products authentic?
Every item is sourced through the official distribution channel and arrives sealed with batch coding on the base.
Can I get a wholesale price?
Yes, volume tiers apply from 20 units. Message us with the product list and quantities for a quote.
Do you sell replacement parts?
Coils, tanks, batteries, mouthpieces and cases are all available separately for every device we list.
What payment do you accept?
Bank transfer, and card payment through the standard checkout. We invoice on request for trade customers.
How should I store aeku disposable range?
Away from direct sunlight, below 25 degrees Celsius, with the tank sealed. Storage in a hot car degrades both liquid and battery.